Returns & Exchanges

At Converse, we stand behind the quality of our products and offer a 7-day hassle-free return policy for items in original, unworn condition. If you are not completely satisfied with your purchase from the Converse Official Online Store, simply follow our streamlined process for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account, navigate to 'My Orders', select the specific order you wish to return, and click the 'Apply for Return' button.

• 2.
  Pack the Items

  Place the items in their original packaging, including all tags, shoe boxes, and accessories, ensuring the package is securely sealed to prevent damage during transit.

• 3.
  Ship to Converse

  Schedule a pickup with our preferred courier or drop off the package at an authorized shipping point using the prepaid return label provided in your account.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, we will process your refund to the original payment method within 3 to 5 business days.